MORE glitches and delays for healthcare.gov

FROM WALL STREET JOURNAL: “A software bug took down HealthCare.gov Monday, the final official day of enrollment under the Affordable Care Act this year. Spencer Ante reports on Lunch Break. Photo: Centers for Medicare and Medicaid Services.”

FROM DATA LOUNGE: “The Obama administration's health care website stumbled on deadline day for new sign-ups. Two separate software glitches took HealthCare.gov offline on Monday as the site struggled to stay open during this year's final day of enrollment under the Affordable Care Act.”

“The new problem hit around 12 p.m. EDT and was preventing users from creating new accounts and logging in with new accounts, said a person familiar with the matter. The glitch was related to the part of the system that processes people's' identities, the person said. Users trying to login were told ‘Healthcare.gov has a lot of visitors right now…’”

Administration spokesman Aaron Albright told the press that the website undergoes "regular nightly maintenance" during off-peak hours and that period was extended because of a more severe "technical problem" that was occurring. Albright did not report exactly what the technical problem was, but a statement from the Department of Health and Human Services called it a simple "a software bug" that was unrelated to the volume of visitor’s the application was seeing.

This software glitch ended up taking the website down for a couple hours on the last day of the Obama Care enrollment due date. Many were annoyed by this mishap and even though they lost the chance to apply. Healthcare.gov was finally able to reconcile the proper functioning domain at about 8pm that evening. Not the best timing to have a glitch but that’s what we get for relying on technology so much!

If you have any healthcare questions that apply more to COBRA administration, feel free to contact our friendly staff here at Cobra Help today. They would be glad to point you in the right direction.