Retiree & Direct Billing Services
Post-Employment Billing Made Easy for Retirees and HR Teams
Whether you’re supporting retirees or billing for employees on leave, CobraHelp takes care of the paperwork. We manage billing, payment tracking, and premium remittance—so you don’t have to. It’s reliable, affordable, and backed by real people who actually pick up the phone.
Flexible Support That Fits Your Setup
Whether you’re managing post-employment billing for retirees or tracking premiums for employees on leave, we adjust to fit your current process. From benefit transitions to annual renewals, we take care of notices, payment collection, and recordkeeping—keeping your internal team out of the weeds and your retirees in the loop.
Tools That Keep You in Control
24/7 Account Access
Retirees can view their account details, payment history, and plan info anytime through our secure online portal—no emails or phone calls required.
Timely Premium Notices
We notify retirees and leave-status employees when payments are due, what’s owed, and how to pay—on time, every time, so nothing gets missed.
Real-Time Eligibility Updates
As coverage changes, we keep your eligibility records up to date—automatically adjusting when beneficiaries change or leave the plan.
Personal Support When It Matters Most
We treat retirees like people, not paperwork. Whether it’s a missed payment, a plan change, or a first-time billing question, our support team is just a call away. No endless menus, no robots—just knowledgeable reps who get the details right and care enough to follow through. It’s service that actually serves.
Platform Integrations
Our platform offers seamless integration with Employee Navigator, ensuring your HR data syncs automatically and accurately across systems. Whether you’re onboarding new employees or handling COBRA compliance, these integrations streamline workflows and minimize manual errors.
If you use a different platform, we can integrate with that as well. Contact us to let us know which platform you’re using.
Complete Retiree & Direct Billing Services
Premium Collection & Remittance
We collect premium payments from retirees and remit them directly to your business—keeping the process smooth, accurate, and entirely off your plate.
Direct Retiree Communication
We send timely billing notices and reminders to retirees with clear payment instructions and real human support if they have questions.
Coverage Transition Support
We help retirees move from active coverage into post-employment plans without confusion—handling notices, timelines, and questions along the way.
Non-Payment Follow-Up
Missed payment? We’ll send reminders, follow up directly, and keep you informed—minimizing gaps while maintaining compliance.
Leave of Absence Billing
Need to bill employees on leave? We manage premium collection during temporary leave periods, ensuring benefit continuity and easy reintegration.
Eligibility & Plan Tracking
We monitor changes in plan selection, beneficiary status, and participation, updating your records and notifying you of key transitions.
Annual Renewal & Open Enrollment
We handle annual notifications and updates—so retirees are fully informed during renewal periods, with options and deadlines clearly explained.
Toll-Free Support Line
Retirees get access to our dedicated service team for billing and benefit questions—plus 24/7 access to their account info online.
Why Employers Rely on CobraHelp for Retiree Billing
Less Admin, More Clarity
We handle billing, deadlines, and support—freeing up your internal team and reducing day-to-day admin strain across departments.
Smooth Retiree Experience
Retirees get timely updates, clear instructions, and live help from people who understand their coverage and take time to explain it.
Consistent Compliance
From initial billing to payment tracking, we stay in sync with plan changes and ensure your business meets benefit obligations.
Cost-Effective Service
No setup fees, no surprise costs—just reliable, hands-on billing support at a fair monthly rate that’s easy to budget for.
Add-Ons That Make Retiree Billing Even Easier
- Open Enrollment mailing service available each renewal period
- Add direct billing for employees out on temporary leave
- Customize notices based on your internal plan documents
- Include COBRA or State Continuation as a bundled option
- Reminders for unpaid premiums with follow-up tracking
- Real-time updates on eligibility and plan status changes
- Toll-free retiree support line with live, US-based agents
We Make Post-Employment Billing Simple
Retiree and direct billing shouldn’t be an afterthought—or a burden. We’ve been helping employers handle post-employment benefits for decades with a service that’s built on clarity, reliability, and real people who know what they’re doing. If you’re ready to hand off the hassle, we’re ready to get to work.
Need Help Managing Retiree or Leave Billing?
Let CobraHelp take it from here—billing, notices, and support handled.
- Speak with a retiree billing expert today
- Get a custom-fit plan for your company’s needs
- Offload billing and simplify post-employment admin