FAQs
Quick answers to the most common questions about COBRA, state continuation laws, notice timelines, coverage rules, and participant responsibilities.
Yes—if you’re listed as the Broker of Record, you can access client info through our secure web portal or work directly with the assigned Account Manager. We’ll always make sure you stay in the loop.
Yes—we offer several options including credit, debit, ACH, wire transfer, and checks. Choose whatever works best for your setup. If you’d like to set this up or switch methods, reach out to your Account Manager.
Definitely. We support COBRA compliance for small businesses with 20+ staff, and also help with state continuation when needed. Our flexibility makes it easy to serve small and growing groups without stretching your internal team.
Yes—we offer white-labeled COBRA services so your clients see your name, not ours. You get a dedicated Account Manager, full-service support, and zero compliance risk. We do the work, you keep the relationship. Ask us how it fits your current setup.
Yes—we handle open enrollment for COBRA, retirees, and LOA groups. If you’re not yet using this service, contact your Account Manager before your plan renews. You can also learn more under Open Enrollment Services.
Yes—you can log in any time to export your census of insured employees and COBRA participants. If you need help accessing the right report or navigating the portal, your Account Manager is just a call away.
Yes, Brokers and General Agents can keep all clients in one, tidy dashboard, allowing for user-friendly service at your fingertips.
Absolutely. If you’d prefer to handle the billing on behalf of your client, your Account Manager can set up broker billing. Just let us know and we’ll get it sorted.
Yes—our team supports custom file feeds, data mapping, and secure FTP uploads. Whether you need recurring reports or real-time data syncs, we’ll help you find the right connection.
Yes—we offer private-labeled reports and outbound notices featuring your logo and contact info. It keeps your brand front and center, even while we do the legwork behind the scenes.
Yes—we work with diverse employer groups in all 50 states, across healthcare, education, finance, and more. Whether you’re managing a local nonprofit or a national chain, our tools and team scale with your portfolio.
Yes—if you had 20+ staff for 50% or more of last year’s business days, COBRA still applies this year. And if you have current COBRA participants, they must be allowed to finish their coverage. Not sure if you qualify? Talk to your Account Manager.